Shipping Policy
Shipping Policy
Effective Date: January 2024
At ZenRelief, we're committed to getting your Eco Acupressure Mat & Pillow Set to you quickly and safely so you can begin your wellness journey without delay.
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a shipping confirmation email with tracking information once your order has shipped.
Domestic Shipping (United States)
We currently offer shipping to all 50 U.S. states.
Shipping Methods & Delivery Times
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days (available at checkout for an additional fee)
Please note: Delivery times are estimates and begin from the date of shipment, not the order date. Delays may occur during peak seasons or due to circumstances beyond our control.
International Shipping
We are not currently offering international shipping. We're working hard to expand our shipping capabilities and hope to serve customers worldwide soon. Please check back or subscribe to our newsletter for updates on international availability.
Order Tracking
Once your ZenRelief Eco Acupressure Mat & Pillow Set ships, you'll receive a shipping confirmation email containing:
- Your tracking number
- A direct link to track your package
- Estimated delivery date
You can track your order at any time by visiting the carrier's website and entering your tracking number. Please allow 24 hours after shipment for tracking information to become active.
Lost or Stolen Packages
If your tracking information shows that your package was delivered but you haven't received it:
- Check with neighbors or household members who may have accepted the delivery
- Look around the delivery location for a safe place where the driver may have left the package
- Contact your local post office or carrier with your tracking number
- Wait 24-48 hours, as sometimes packages are marked as delivered prematurely
If you still cannot locate your package after following these steps, please contact us immediately at the information below. We'll work with you and the carrier to resolve the issue. Claims for lost packages must be submitted within 30 days of the estimated delivery date.
Shipping Address
Important: Please ensure your shipping address is correct before completing your order. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping address, please contact us within 2 hours of placing your order.
P.O. Boxes & Military Addresses
We ship to P.O. Boxes and APO/FPO/DPO military addresses via USPS. Please note that delivery times to military addresses may vary.
Contact Us
Questions about shipping or your order? We're here to help!
Email: support@zenrelief.com
Phone: 1-888-ZEN-RELIEF (1-888-936-7354)
Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
Please have your order number ready when contacting us for faster assistance.
This shipping policy is subject to change without notice. Please review this page periodically for updates.