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Refund Policy

30-Day Happiness Guarantee

At ZenRelief, we're confident you'll love your Eco Acupressure Mat & Pillow Set. But we understand that wellness is personal, and what works for one person may not work for another. That's why we offer a straightforward 30-day return policy.

Our 30-Day Return Window

You have 30 days from the date of delivery to try your ZenRelief set in the comfort of your home. If you're not completely satisfied, you can return it for a full refund—no questions asked.

Condition Requirements

To ensure the best experience for all our customers, returned items must meet these conditions:

Items must be in gently used condition with no significant wear, tears, or stains
All original components must be included (mat, pillow, and carrying bag)
Products must be clean and hygienic
Original packaging is preferred but not required
Please do not return items that have been damaged through misuse or improper care

How to Request a Return

We've made the return process simple and stress-free:

Contact our customer care team via email at support@zenrelief.com or call 1-888-ZEN-RELIEF (1-888-936-7354)
Provide your order number and reason for return (optional but helps us improve)
Receive your return authorization and prepaid shipping label within 24 hours
Pack your items securely and attach the provided label
Drop off at any authorized carrier location

Refund Processing

Once we receive your return:

We'll inspect the items within 2-3 business days
Upon approval, your refund will be processed to your original payment method
Please allow 5-7 business days for the refund to appear in your account (depending on your financial institution)
You'll receive an email confirmation once your refund has been issued

Note: Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Non-Refundable Items

For health and hygiene reasons, we cannot accept returns on:

Items showing excessive wear, stains, or odors
Products damaged due to misuse or neglect
Items purchased from unauthorized third-party sellers
Products returned after the 30-day window

Exchanges Made Easy

Want to try a different product? We're happy to help!

Simply contact our team to arrange an exchange. We'll send your new item right away and provide a return label for the original product. Exchange shipping is free within the continental U.S.

Exchanges are subject to product availability and must be requested within the 30-day return window.

Defective or Damaged Items

If your ZenRelief set arrives damaged or defective, we'll make it right immediately:

Contact us within 7 days of delivery
Provide photos of the damage
We'll send a replacement at no charge or issue a full refund, including shipping costs